5 Keys to Create More Time
As busy professionals we seldom have big blocks of free time. Whether it’s developing a new launch or dealing with necessary changes, here are 5 Keys to Create More Time regardless of what is happening around you.
Things you can Learn from My Broken Leg!
Yes it talks! Well to me at least!
“You better shut the door before the cat gets out” a voice in my head whispered. It is always a bit of a circus act getting the dog out to do her thing and corralling the cat so he doesn’t escape out into a world…
Discover the Right Roles for the Right People
The Team Dimension Profile identifies four key roles in team performance and team talents: How can Metaspire’s Business Process Management help: Creator: Generates original concepts, goes beyond the obvious, and sees the big picture. Hands off tasks to an Advancer....
8 Ways to Build and Sustain Customer Loyalty by Going “Lean”
Our friends over at American Express Open Forum just published one of my articles about how Lean methodologies can kickstart and sustain customer loyalty. Check it out!
Realizing Business Strategies by Capability Models
You may wonder why capability models are such powerful strategy tools in today’s environment. In my years of consulting experience, I have found that an organization’s capabilities remain relatively stable over time and have been used, limitedly, in strategy realization.
How to be Impeccable with Your Word
In case you missed it, our second assistant webinar entitled, “How to be Impeccable with your Word” is now available for download along with some of the links we referred to during the call.
Check it out here!
How To Deal With Critical People Webinar
Our October brown-bag webinar was a success! Thank you to everyone that participated!!! We covered “How To Deal With Critical People”. I hope everyone learned something helpful.
In case you were unable to make the webinar- don’t worry! We recorded the call and posted it below for you to watch on your own time. Enjoy!
Need-to-Know Process Leader Tactics
We put together the following example to show a few “Need-To-Know” Process Leader tactics.
In this scenario, Rebecca manages Chocolate Cupcake production and services. She is charged with improving efficiency and effectiveness of the processes she manages while ensuring that …
The Secret to Handling Last Minute Requests, like you knew they were coming
As we talked about earlier, I have been in the shoes of both the administrative assistant and the “boss.” So I know first-hand how to respond and, unfortunately for my admin, know how to create unexpected requests.
I am pleased to provide you with the below exercise to help you …
The “Streamline your Day” Exercise
It’s Nina Segura here from Metaspire Consulting, and I’d like to share some tips that I learned as an administrative assistant. These tips helped me to stay organized and also start my own company!
As an assistant, sometimes I felt like I never had enough time to finish everything.
Smooth the Resistance
If you are like me, you’re always looking for ways to improve what you do. Many professionals like us have no shortage of great ideas to meet challenges.
Roadblocks typically occur when there are conflicting priorities or constant interruptions.
BPE and Six Sigma – How can they Help my Company?
Gustavo Diaz has put together a great white paper on BPE and Six Sigma on how it can help your company succeed.
You can download the white paper here.
Do you have the Correct Time?
It is an unfortunate, but all too often a stubborn fact, that many consulting firms deserve the admonishment of their clients. But it is also unfortunate to paint all consulting companies with the same brush. That said, even consultants of the highest integrity must acknowledge that disparaging comments abound …
Process Management Improves the Horizontal Flow
A group of sailors were out in an old boat. The boat hit a rock and sprung a slow leak. The group began to fight over whose fault it was that they hit the rock. Then they argued over whose responsibility it was…
Choose the Right Training Consultant for your Company
So your employees are not performing up to your expectations. They seem unmotivated and show little care for quality or customer service. What should you do? Your first thought may be to train your employees and their supervisors.
Balancing Top-down and Bottom-up Change
Organization change and improvement planning calls for the evaluation of people, systems and processes, as an on-going discipline. These are often top-down, organization-wide approaches. Developing change champions and supporting local initiatives takes visible leadership..
Identify When it is a Training Issue and When it Isn’t.
Many times a deficiency in employee performance (both management and non-management performance) is a symptom of an organizational design problem, and not what seems more obvious, i.e. an individual skill deficiency.
Patient Wait Time & Cost
A Hidden Cost of Healthcare: Patient Time talks about time management in healthcare. This report is important because in many cases no one really understands how much time patients spend at the doctor.
